CosmoCalls

Privacy Policy

Effective date: October 12, 2026

1. Overview

This Privacy Policy explains how Praxis Computing LLC, doing business as CosmoCalls ("CosmoCalls", "Cosmo", "we", "us", "our"), collects, uses, discloses, and protects personal information when you visit https://cosmocalls.com or use our products and services (the "Services").

2. Information we collect

2.1 Information you provide

  • Account information (e.g., name, email, password or authentication details).
  • Contact and marketing form details (e.g., name, email, company, mobile phone number, and message).
  • SMS opt-in status and related consent records when you choose to receive text messages.
  • Customer support communications and any information you choose to share with us.
  • Configuration data (e.g., bot prompts, scripts, knowledge base, and preferences).

2.2 Information processed when you use the Services

  • Call metadata (e.g., timestamps, duration, call status, and related operational logs).
  • Audio and transcripts (where enabled) to provide call automation, analytics, and quality assurance.
  • Usage and diagnostic data (e.g., feature usage, error logs).

2.3 Information from integrations

If you connect third-party services (e.g., CRMs, scheduling, or messaging providers), we may process data returned by those services and store authentication tokens necessary to maintain the connection. You can disconnect integrations at any time.

3. How we use information

  • Provide, maintain, and improve the Services.
  • Authenticate users and secure accounts.
  • Operate voice workflows, generate transcripts, and produce analytics and follow-up artifacts.
  • Monitor reliability, prevent abuse, and debug issues.
  • Respond to support requests and communicate service-related updates.
  • If you opt in, send CosmoCalls marketing text messages (product updates, promos, tips, and event invites) and honor HELP / STOP requests.

4. SMS / text messaging

When you provide a mobile number and expressly opt in to CosmoCalls SMS marketing, we use that number to send the messages described in our SMS program terms. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. You may also email support@cosmocalls.com for support.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, carriers, or providers needed to deliver the messages you requested or as required by law.

5. Legal bases (where applicable)

Depending on your location, we process personal information based on legitimate interests (operating and improving the Services), contract performance (providing the Services you request), compliance with legal obligations, and consent (where required).

6. How we share information

We may share information with:

  • Service providers and subprocessors (e.g., hosting, analytics, telephony, AI model providers) that process data on our behalf.
  • Third-party integrations you enable, to perform the actions you request (e.g., CRM updates or messaging).
  • Authorities or other parties when required by law or to protect the rights, safety, and security of CosmoCalls, our users, or the public.
  • Corporate transactions (e.g., merger, acquisition, reorganization) subject to appropriate confidentiality safeguards.

Except as described in Section 4 for SMS delivery and legal requirements, we do not sell or share SMS opt-in data with third parties for their marketing.

7. Data retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and how it is used. SMS consent records are retained as needed to demonstrate compliance.

8. Security

We implement reasonable administrative, technical, and organizational measures designed to protect information. However, no security measure is perfect and we cannot guarantee absolute security.

9. Your choices and rights

  • Access, update, or delete certain account information through your account settings.
  • Disconnect integrations to stop new data sync.
  • Opt out of CosmoCalls marketing SMS by replying STOP to any message, or emailing support.
  • Request deletion or export of data, subject to applicable law and operational requirements.

10. International transfers

If you use the Services from outside our primary operating region, your information may be processed in other countries. Where required, we use appropriate safeguards for cross-border transfers.

11. Contact us

If you have questions about this policy or privacy practices, contact CosmoCalls at support@cosmocalls.com.

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