Can teams start with one Travel & Hospitality workflow and expand later?
Yes. Most teams start with one focused workflow, then add routing, automations, and integrations after the first rollout is working well.
Industry solution
AI calling for guest support and booking workflows
Answer booking questions, confirm details, and route complex requests with structured handoffs.
Key capabilities
- 24/7 guest support coverage
- Handle routine booking changes
- Escalate with context when needed
Triage and resolve
Handle common questions (availability, policies, directions) and resolve routine requests.
Capture booking intent
Collect dates, preferences, and contact details so reservations teams can follow up instantly.
Automate follow-up
Create tasks and send notifications to keep teams aligned on next steps.
FAQs
Does Cosmo hand off to a human when needed?
Yes. Cosmo can escalate calls with context, summaries, and the details your team needs to pick up the next step cleanly.
What happens after the call ends?
Cosmo can generate summaries, create tasks, and send updates to connected tools so the next step happens without manual cleanup.