Can teams start with one AI IVR workflow and expand later?
Yes. Most teams start with one focused workflow, then add routing, automations, and integrations after the first rollout is working well.
Solution
Conversational IVR that understands intent
Instead of “press 1”, callers describe what they need and your assistant routes or resolves the request.
Key capabilities
- Better caller experience
- Fewer misroutes and transfers
- Structured handoffs for humans
Understand intent
Ask clarifying questions and identify where the caller should be routed.
Resolve common requests
Complete routine workflows end-to-end without transferring to a human.
Escalate with context
When escalation is needed, provide a summary so agents don’t repeat questions.
FAQs
Does Cosmo hand off to a human when needed?
Yes. Cosmo can escalate calls with context, summaries, and the details your team needs to pick up the next step cleanly.
What happens after the call ends?
Cosmo can generate summaries, create tasks, and send updates to connected tools so the next step happens without manual cleanup.