Can I run multiple actions from one trigger?
Yes. Workflows support multiple actions so you can notify, create tasks, and update systems in one run.
Product
Automations triggered by call outcomes
Use call.ended, call.summary.ready, and call.recording.ready triggers to drive tasks, messaging, and CRM updates.
Key capabilities
- Workflow Builder with conditions and multi-actions
- Run history and idempotency per session
- Slack/Teams/webhook notifications
Pick a trigger
Run automations when calls end or when summaries/recordings become available.
Add conditions
Filter by bot, direction, and session status to keep workflows precise and reliable.
Execute actions
Create tasks, send messages, emit webhooks, or update CRMs—then audit everything in run history.
FAQs
How do I know if a workflow ran?
Each workflow keeps run history so you can audit status, payloads, and error previews for troubleshooting.
Can I avoid duplicate CRM writes?
Yes. Runs are designed to be idempotent per call session so retries don’t create duplicates.