How do I get started with Cosmo?
Choose a call workflow, set up its number and routing, configure the assistant, and run a test call before sending live traffic.
Help center
Frequently asked questions
Find answers about setting up call workflows and choosing a phone number option.
Getting started
Can I begin with one workflow?
Yes. You can start with reception or appointment booking and add other workflows as your team needs them.
Phone numbers
Can I keep using my current business number?
Yes. You can forward calls from your current number to a Cosmo destination number. Your carrier controls how forwarding is enabled and which calls are forwarded.
Can Cosmo provide a new number?
Yes. A dedicated Cosmo-managed number is available where supported. The price and available number types are shown during setup.
Can I port my number to Cosmo?
Number porting is not available in the self-service setup yet. You can use call forwarding while keeping your number with your current carrier.
Does forwarding move my text messages?
No. Voice call forwarding does not move SMS service. Text messages continue to follow your current carrier arrangement.
AI Receptionist
What can the AI receptionist do?
It can answer inbound calls, collect caller details, handle configured questions, take messages, and route or escalate requests according to your setup.
Can a caller reach a person?
You can configure handoff and escalation paths where your calling setup supports them. Test those paths before using them for live calls.
Appointments
Can Cosmo help with appointment calls?
Yes. The appointment booking workflow can collect scheduling intent and preferences and connect to supported booking tools configured in your workspace.
Will the AI automatically change my calendar?
Calendar actions depend on your connected provider and enabled booking configuration. Review the connection and make a test booking before going live.
Billing
Is a Cosmo-managed number included in my plan?
Managed numbers have a separate activation and recurring charge. The amount can vary by country and number type and is shown before provisioning.
Is there an extra Cosmo number charge when I forward my existing line?
Forwarding is a setup option on eligible plans. Your carrier may charge for forwarding or calls under its own terms.
Integrations and support
Can Cosmo connect to my other tools?
Cosmo supports selected CRM, calendar, messaging, and workflow integrations. Availability and actions depend on the connection you configure.
Where can I get help with setup?
Contact the Cosmo team through the contact page or email support@cosmocalls.com with the workflow you are setting up.